The Bench

Tucson, Arizona–based customer service and front-office professional with nearly a decade of multichannel customer service across hospitality, retail, and contact-center environments. Currently pursuing a B.S. in Computer Engineering, positioning her for graduated movement into technical service-desk and junior IT roles.

Multichannel Customer Service 5yrs Guest Services & Front Desk Operations 5yrs Customer Issue Resolution & De-escalation 5yrs Point-of-Sale & Cash Reconciliation 5yrs Contact-Center Support 5yrs High-Volume Multitasking 5yrs Opera Property Management System (PMS) Microsoft Office (Word, Excel, Outlook) 5yrs

Education: B.S. Computer Engineering — Western Governors University (in progress)

Certifications: Pursuing CompTIA A+ & Network+

Senior cybersecurity subject-matter expert and Co-Founder of First Call Group with 25+ years of progressive cybersecurity leadership. Specializes in CMMC readiness, NIST control framework implementation, OT/ICS security, and protection of critical-infrastructure environments — positioned for principal investigator, key personnel, and assessor-support roles across federal, DIB, utility, and critical-infrastructure engagements.

Project Management & PMO Leadership 20yrs CMMC Readiness & Program Strategy 5yrs NIST 800-171 Gap Assessment & Remediation 15yrs NIST 800-53 Control Tailoring 15yrs NIST Cybersecurity Framework Alignment 15yrs OT/ICS Cybersecurity (NIST 800-82, IEC 62443) 15yrs Security Operations & Detection Engineering 20yrs Insider Threat & Identity Governance 15yrs Incident Response Planning 20yrs Critical Infrastructure Protection 15yrs Supply Chain Risk Management 10yrs Cybersecurity Governance & Board Reporting 20yrs Workforce Cyber Training Programs 10yrs

Education: Bachelor of Applied Science — Cyber Operations (Defense & Forensics); Harvard Business School — Executive Education

Certifications: CISSP; GIAC Security Expert (GSE); GSEC; AWS Solutions Architect; Splunk Core Certified; eJPT

Allentown, Pennsylvania–based IT support and operations professional with hands-on experience troubleshooting PCs, thin clients, scanners, and printers across Amazon IT support and high-volume fulfillment environments and retail merchandise management. Skilled in inventory and asset management, facility operations, and customer service; pursuing CompTIA A+ and Network+ with a college focus in computer technology.

Inventory & Asset Management 5yrs Customer Service 5yrs IT Support & Troubleshooting Warehouse & Fulfillment Operations Printer / Scanner / Thin-Client Support POS & Retail Systems Support Windows & Linux Fundamentals Physical Security & Access Control

Education: College of Southern Nevada — Computer Technology (in progress)

Certifications: CompTIA A+ & Network+ (in progress)

Washington, D.C.–based (relocating July 2026 from Seattle) executive operations and program administration professional with 6 years of progressive experience across high-security corporate, NGO, and entrepreneurial environments — including a $25M Microsoft account and a $1M global e-commerce venture spanning 10+ countries. Specializes in pattern recognition, data-driven analytics, end-to-end procurement and global logistics, executive-level discretion, and multidisciplinary team coordination.

Executive Operations & Administration 5yrs Program Administration & Operations 5yrs Multidisciplinary Team Coordination 5yrs Procurement & Vendor Management 5yrs Global Supply Chain & Logistics (10+ Countries) 5yrs Trade Compliance & Customs 5yrs Data Management & Analytics 5yrs Telemetry Monitoring & Anomaly Detection 5yrs Web Development & Digital Infrastructure 5yrs Microsoft 365 / Google Workspace / Adobe Suite 5yrs De-escalation & Situational Awareness 5yrs Technical Writing (Proposals, SOPs, Grants) Contract Lifecycle & IP / Trademark Filings

Education: High School Graduate

Tucson, Arizona–based sales, business development, and account management professional with 7+ years of B2B and B2C experience across financial services, commercial lending, and collections. A consistent top performer in high-volume outreach, lead generation, account management, and CRM-driven pipeline support (Salesforce, HubSpot, Oracle).

B2B & B2C Sales 5yrs Lead Generation & Cold Calling 5yrs Account Management & Client Retention 5yrs Contract Negotiation 5yrs Collections & Accounts Receivable 5yrs CRM & Sales Analytics (Salesforce, HubSpot, Oracle) 5yrs Strategic Sales Planning 5yrs Team Leadership & Coaching 5yrs Market Trend Analysis 5yrs

Education: GED (2017)

Certifications: NASP Sales & Leadership Training; AMA Professional Development Programs

Founder and CEO of First Call Group and a mission-critical infrastructure and AI data center executive with 25+ years across data center operations, capital program delivery, infrastructure engineering, and global program governance. Principal subject-matter expert on AI data center architecture, 800V HVDC, grid-to-chip power chains, and infrastructure governance — positioned for senior advisory, principal-investigator, and key-personnel roles on federal, hyperscale, OEM, utility, and colocation engagements.

Program & Project Management 20yrs AI Data Center Reference Architecture 10yrs Mission-Critical Power & Cooling Strategy 25yrs Data Center Operations & Modernization 25yrs Critical Infrastructure Governance 25yrs Capital Deployment Velocity & Lifecycle Economics 20yrs Standards Alignment (Uptime, ASHRAE, IEEE, NFPA, NEC, NIST) 20yrs Executive & Investor Communication 20yrs Hyperscale Program Delivery 15yrs OT/IT Cybersecurity & Compliance 15yrs Supply Chain & OEM Strategy 15yrs Grid-to-Chip Power Chain Engineering 10yrs 800V HVDC Power Distribution 5yrs Solid-State Transformer Integration 5yrs

Education: M.S. Information Systems — University of Phoenix (Honors); B.S. Information Technology — University of Phoenix (Honors); A.A.S. Computer Programming & Systems Analysis — Pima Community College

Certifications: Certified Data Center Professional (CDCP); Certified Data Center Specialist (CDCS) — EXIN/EPI; U.S. Army Information Assurance Security Officer; 17+ additional data center, cybersecurity & infrastructure certifications

Tucson, Arizona–based customer service and front-of-house professional completing a B.A. in Psychology at the University of Arizona (May 2026). Supports contact-center operations, age-verified transactions, inventory and records coordination, and entry-level administrative work, with a behavioral-science foundation, RStudio data-analysis coursework, and CPR certification.

Customer Service & Front-of-House Operations Project Management Multichannel Customer Interaction Age Verification & ID Compliance Cash & Card Transaction Handling (POS) Inventory & Records Logging Customer Issue Resolution & De-escalation Statistical Data Analysis (RStudio) Intermediate German Language

Education: B.A. Psychology — University of Arizona (May 2026)

Certifications: CPR Certified — National CPR Foundation

Selah, Washington–based multidisciplinary technical and operations professional providing hands-on device and electronics repair, electrical diagnostics, research-lab operations, and inventory and procurement coordination. WISE Level 1 & 2 certified; currently Experimental Ontology Lab Operations Coordinator managing instrumentation, procurement, and grant-proposal activities. Provides Pacific Northwest geographic coverage.

Device & Electronics Repair 5yrs Electrical Diagnostics & Soldering 5yrs Hardware Support & Troubleshooting 5yrs Project Management & Implementation 5yrs Inventory, Procurement & Warehouse Operations 5yrs Shipping & Receiving (Forklift / Pallet Jack) 5yrs Customer Service & Communication 5yrs Research Lab Operations Coordination Laboratory Instrumentation (EEG, PEMF) Data Collection, Migration & Analysis Proposal & Grant Writing

Certifications: WISE Level 1 & 2 Certified — Device Repair